Privacy Policy
At Our Himalayan Terrace Hotel, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard the information you provide when visiting our website, making reservations, or contacting us.
1. Information We Collect
We may collect the following information:
- Full name
- Email address
- Phone number
- Billing and payment information
- Reservation and booking details
- Check-in and check-out dates
- Special requests and preferences
- Information submitted through contact forms
- Website usage data, including IP address, browser type, and device information
2. How We Use Your Information
We use your information to:
- Process and manage hotel reservations
- Respond to inquiries and customer support requests
- Provide personalized guest services
- Send booking confirmations and important updates
- Improve our website and guest experience
- Comply with legal and regulatory requirements
- Prevent fraud and enhance security
We do not sell or rent your personal information to third parties.
3. Cookies & Tracking Technologies
Our website may use cookies and similar technologies to improve functionality, analyze website traffic, and enhance user experience. You may choose to disable cookies through your browser settings; however, some website features may not function properly.
All such parties are required to maintain the confidentiality and security of your information.
4. Information Sharing
We do not sell, rent, or trade your personal information to third parties.
We may share information with:
- Trusted payment processing providers
- Reservation and booking service providers
- Government authorities when required by law
- Service partners necessary for operating our hotel and website
All such parties are required to maintain the confidentiality and security of your information.
5. Payment Security
All online payments (if applicable) are processed through secure third-party payment gateways. We do not store your card details on our servers.
6. Third-Party Services
We may use third-party services such as:
Payment gateways
Booking platforms
Analytics tools (e.g., Google Analytics)
These services may collect limited data as per their own privacy policies.
7. Data Security
We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. While we strive to protect your data, no internet transmission can be guaranteed to be completely secure.
8. Your Rights
Depending on applicable laws, you may have the right to:
- Access your personal information
- Request corrections to inaccurate information
- Request deletion of your information
- Withdraw consent where applicable
- Object to certain processing activities
To exercise these rights, please contact us using the details below.
9. Children’s Privacy
Our services are not directed toward children under the age of 18. We do not knowingly collect personal information from minors.
10. Updates to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.
11. Contact Us
If you have any questions regarding this Privacy Policy or the handling of your personal information, please contact us:
Our Himalayan Terrace Hotel
Lake & Miles Stone, Dehradun Road, Near Bhatta Gaon, Mussoorie, Uttarakhand – 248122
Phone: 9520214375
Email: cktsaahil@gmail.com
We are committed to protecting your privacy and ensuring a safe and secure experience for all our guests.